Comments on Shoplifting With Permission: Wormy Update

You weren't kidding about poor customer service. ...

2009-03-17T17:56:00.000-05:00

You weren't kidding about poor customer service. I can't believe anyone would let themselves slip to the point of swearing at their customers! I'll certainly be avoiding this company in the future.

Believe it or not, I'm posting on my own comme...

2009-03-15T00:52:00.000-05:00

Believe it or not, I'm posting on my own comments again on this issue. I don't want to draw more attention to the whole silly story by making a new post, but this company has been telling folks who read about my experience some untrue things about me and what I emailed to them -- that I was rude, that I threatened to use my position as a former newspaper reporter against them. I'm

OMG, the original mess-up was one thing, but that ...

2009-03-12T13:23:00.000-05:00

OMG, the original mess-up was one thing, but that kind of email is abusive. Jeebus! That would completely fry me.

Regardless of fault, there is no cause for that so...

2009-03-12T12:05:00.000-05:00

Regardless of fault, there is no cause for that sort of language in a customer service response. In these hard ecominic times, this is not a good business practice!

I'll admit that I'd be inclined to call this your ...

2009-03-11T15:52:00.000-05:00

I'll admit that I'd be inclined to call this your fault, since you probably should have made sure that your address was correct with PayPal, especially if you haven't used it for a while. And the company isn't required to make good on your mistake. That said, the worm people brought some serious crazy in their comments. I guess they didn't figure you for a repeat customer, eh. At any rate, if I

i'd send your post to the consumerist (www.consume...

2009-03-11T15:45:00.000-05:00

i'd send your post to the consumerist (www.consumerist.com) as well. i think they'd get a kick out of your story and they have a wide readership.

-heather

I agree, the Best Buy Worms comments were really o...

2009-03-11T15:29:00.000-05:00

I agree, the Best Buy Worms comments were really over the top. I did notice a note somewhere when I was using paypal the other day about making sure your paypal address matches your shipping address so maybe it is some kind of non-intuitive policy... but if so then the company should have just apologized and left it at that.

Oh well! Isn't it funny how blogs can draw so much more

Holy crap, batman! I had to go back to read the co...

2009-03-11T14:28:00.000-05:00

Holy crap, batman! I had to go back to read the comments. That is ridiculous. Talk about poor customer service. Full of typos and threats and accusations. Honestly. Granted, it is partly your fault for not changing PayPal, but you had said that yourself. And yes, they are required to ship to the address provided through PayPal. But this is just all so odd. Both sides have valid points, but that