Well, PayPal ruled in favor of the worm farm, Best Buy Worms, the company that failed to ask me for a mailing address and then shipped my worms to an old address they got from PayPal. PayPal said the company provided "proof of shipment indicating that the item was shipped to you."
Well, the worms were shipped. Just not to me. I'm going to get back in touch with PayPal to point this out, but I don't expect them to force the company to refund me. My husband pointed out that according to most stories he has heard, EBay (owner of PayPal) is pretty lax on consumer protection when it comes to disputes.
Now the company has at least offered to send a new shipment at a discount -- two pounds of worms for the price of one. I dunno. It would be nice to get this worm thing rolling at a little less cost, but at this point I don't think I want to do business with these folks even at a discount. They've been exceedingly rude to me -- just look at the comments they've been leaving here.
I should have just gone through EBay, so I could check feedback. Maybe I'll order from this company, or this one. Both have better feedback ratings on EBay that Best Buy Worms. (While most of Best Buy Worms' feedback is good, they ony have 4 1/2 stars on shipping and handling. The negative comments they got were from buyers who never received their worms and got no recourse from the company. Not surprising.)
I'm working on a post for Wise Bread about this incident -- it has really taught me that although it's great to buy from small businesses online, you really need to be on your toes. Small business Web sites may lack the opportunity we're used to to doublecheck information, may not send confirmations or shipping info, and -- as I've learned -- when something goes wrong they may not make good. It may be a good policy to only do business with small merchants through a larger site, such as EBay or Etsy.com.
The worst part about dealing directly with a small merchant, in this case, is how personal it becomes. If you ask Amazon for a refund because you never got your package, even in the unlikely scenario that they say no, Jeff Beezos is not going to get all mad and send you accusatory emails.
Imagine if you dropped a bottle of juice in a grocery store, and instead of cleaning up the item the store manager yelled at you and told you you had to pay for the item? That's how I feel right now. I'm going to drop a line to my local green living store not to recommend Best Buy Worms -- not so much because there was a mistake in my delivery, but because of the way they've treated me while I tried to get it corrected. Nobody needs to deal with that kind of "customer service."
Wow ... just got yet another email from this nasty company. Just had to share because I am in disbelief -- ever have a "customer service rep" call you the B-word?
You were the one being rude, unwilling to admit your mistake and threatening
with bad PR, excuse me, is your problem with ethics why you are NO LONGER a news
reporter? I can only imagine. Even Paypal found you WRONG. I'm not afraid of
your BIG 6 blog watchers. Admit it, you are just a bitch!
& Dee Blaha 16362 Wilson Blvd.Masaryktown, FL 34604-7335
352.796.0459 352.573.0166 352.573.0167http://www.rabbitsetc.us/http://www.bestbuyworms.com/