Wednesday, October 8, 2008

Amazon Tip From Customer Service

I tried to cancel my BumGenius cloth diaper order when I realized that I hadn't met the requirements to get the $15 rebate, but it was too late. So I emailed Amazon customer service about it, and they had some interesting advice:

They actually told me to refuse the delivery when it arrived. That way, the customer service agent said, I would not have to go through the trouble of printing a return label. Also, this way I would not be charged for return shipping. Then, he advised, I could buy the thing again, this time doing it right. If the diapers aren't out of stock by then.

The agent even gave me instructions on how to refuse delivery:

"If the package is delivered by U.S. Mail, simply write "Refused - return to sender" on the unopened box and leave it for your postal carrier to pick up. For other delivery services, please contact the carrier for instructions on refusing a package. You can find contact information for all of our carriers on our Help pages:

http://www.amazon.com/gp/help/customer/display.html?nodeId=468530

We will refund you in full, including shipping charges, when we receive the returned package."


Wow! Good to know, eh?


2 comments:

*Hippie* said...

That's interesting. I have been told to do that before for other things, but never an Amazon order!

Becky said...

Wow, I never knew to do that.